Your New Client team is here to ensure a smooth transition; we’re here to help and will confirm your account information and provide you with helpful resources.
Expect to receive a welcome email from your implementation specialist, with the following details. We’ve provided a little more context in this article to help you with any questions you may have.
Confirm your first Payroll dates
Payroll Process Date: This is the day you are scheduled to process your payroll.
Check Date: The first pay date that will be processed with Auris. Employee deposits and Auris debits are determined by this date.
Calling Auris: Account Security
Please have all three handy as we verify your identity to protect your information. You will be asked to confirm these each time you call in.
- Your Client ID (8-digit alpha-numeric)
- Authorization PIN (you will choose this during account setup)
- The last 4 digits of the business' FEIN
Processing Method options at Auris
- Online (most popular) Log into your account at www.heartlandpayroll.com to enter or import, and process your payroll at your convenience.
- Auris Key: You will email your payroll, and we will process it for you.
- Phone Call-In: You will call in when you are ready to give us your payroll.
- Phone Call Out: We will call you on your payroll process date.
- Auto Process: Payroll will automatically process on each Process Date. Changes must be sent 48 hours before each run date.
24/7 Payroll Help Center
Articles, videos, and user guides to help you with payroll questions at your convenience.
Delivery Information
We will confirm your delivery preference, as well as the delivery address.
- Printback (paperless): You will not receive a physical package and are responsible for printing live checks, and any reports, direct deposit vouchers/pay stubs as applicable.
- FedEx Next Day Delivery: Trackable delivery
- Mail: is not trackable or guaranteed delivery; which may result in delivery delays.
- Local Delivery: Availability and options vary by area.
Tax Service Options
- Full Tax: Auris will collect your tax liability with each payroll and make tax payments on your behalf.
- Tax Alert: We will NOT collect your tax liability or remit any tax payments on your behalf. You will be responsible for making all required tax payments and filing all applicable tax returns when they are due.
Bank Information
2 options, based on how you choose to handle live checks.
Option 1: Live checks are drawn off of your business bank account
- Debit Schedule: One business day before your check date
- Includes: Direct Deposit, Payroll Taxes, and Payroll Invoice
- Live checks will be drawn from the same bank account as each check is cashed.
Option 2: Live checks are drawn off of an Auris bank account
- Debit Schedule: One business day before your check date
- Includes: Direct Deposit, Payroll Taxes, Payroll Invoice, and the grand total for Live Checks
- Live checks will be issued from our bank account
- Makes reconciliation much easier if you have a lot of employees with live checks
Fraud Filter
If you have a fraud filter on your payroll funding account, you must preauthorize debit transactions by providing your bank with our ACH codes (known as COIDs).
Please contact your bank to provide them with these 2 authorization codes:
- 1582663830
- 2582663830
Missing Items: Prompt action is needed
Your specialist will list out any missing items that are required for your account; please reach out with any questions, as this may impact your payroll processing, tax filings, and deposits.
- Examples: Tax IDs, Missing Employees/DD/Deduction Amounts, etc.
Resources
- Payroll Help Center: (Articles and user guides on the most common payroll questions) Help Center: All Auris Products or Help Center: Payroll +
- Welcome Kit: Contains frequently used payroll forms and information
- Tax ID Registration (*if applicable): Links to register for your missing State Withholding and Unemployment Tax IDs
Submitting Payroll: Processing Cutoff Time
If you receive a physical package, the cutoff time is 3 p.m. ET on each processing date. Payrolls can be processed until the day before the check date; however, a premium processing fee may apply.
If you have any questions, please reach out to your Payroll Support Team via email or telephone at 877-729-2968!